BMG Seltec is committed to providing you with excellent support before, during and after the implementation of your systems. We understand the critical need for maximum uptime in your operations. We will work with you to design a support program to meet your needs, including.
- Software maintenance, updates, and upgrades
- 24/7 telephone support with guaranteed telephone
response time
- On-going training, and development of your in-house
expertise as desired
- On-Site Technical and Professional Services
Turn-key Installation Services
BMG Seltec will install your system for you, and make sure everything checks out before you run with it. Our service team will work with you to create an installation schedule that minimizes the impact on your operations, and has you running as quickly as possible.
Of course, no system will work well if your user doesn't understand it. That's why BMG Seltec offers a variety of training approaches to meet your needs. Choose from on-site, off-site, on-the-job or training workshops. Whether it's startup training, refresher courses, advanced user training, or training for new operators, BMG Seltec gears the training to help your people use the system to its fullest potential.
BMG Seltec offers on site training classes for the full suite of controls, site automation and enterprise solutions. A training curriculum can be created by sequencing several classes together or offering them separately. Most of the on site classes are one or two days each. These can be scheduled by contacting your services or sales representative.
Customer Support
BMG Seltec systems are the most reliable aggregate, asphalt, and concrete systems available, and our support team keeps them that way. When you call with a question or problem, we respond quickly, every day of the year, any time of day or night. And we work with you to tailor a support program to meet your needs, because we know that one size does not fit all.
Help Desk / Technical Support:
1/888/473-5832 or 1-888-4 SELTEC
Other Professional Services
BMG Seltec's team of professionals can help you in many other ways, too. Call on BMG Seltec to help you with these services:
- Feasibility assessment
- Needs analysis
- Scope documentation
- Product specification
- Best practice analysis
- Project planning and management
- Site surveys
- On-site installation/configuration
- Plant troubleshooting and tuning
- IT consulting
- Software maintenance and upgrades
- Training
- On-going software support
"We recently implemented the most current version of the BMG Seltec software. The planning, installation, support and follow-up by Seltec's professional staff made the transition seamless with no interruption to our business at all. Two thumbs up!"
Gordie Spatar
Sales Manager,
Lafarge North America,
Western New York Region.
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